For Existing Players

FOR ANY ACCESS CODES OR INSTRUCTIONS: Use the Help Desk in the player forum.


  • Send only what you need, not additional components. For example, we don't need the battery if you want a software update. We are not permitted to ship lithium batteries anyway, so if you send us batteries, we can't return them.
  • Delete the java software before you ship. How to do this is explained in instructions.
  • If the return is NOT because of a fault or mistake, send US$100 for return shipping and insurance. To make the payment via Paypal/credit card, contact us for our Paypal address. Profit-split partners do not need to pay this fee.
  • Use only a reputable courier company that allows you to track your parcel at any time AND SHIPS TO PO BOXES (DHL does NOT ship to PO boxes). On the export paperwork, specify the value of each phone to be US$100, and that it is for repairs.

Contact us for shipping address

  • Submit the below form and provide clear details. We wont be responsible for missing information:


Shipping Notification Form




Got Questions?

The FAQs Page Answers Most Questions But Contact Us For More Information

Skype: rouletteanalysis
Ph. +61 3 9018 5395

We can make ourselves available on most weekdays 9:30am - 4pm. Our local time is GMT+10 (Melbourne, Australia). Convert to your local time at Let us know what time during the above hours you would like to call (Skype is best). Then we'll confirm whether or we'll be available.

© Natural Laboratories Pty Ltd 2017